Refund Policy

Last Updated: January 15, 2026

At BlueStream IPTV, we are committed to providing you with the best possible IPTV experience. We understand that sometimes a service may not meet your expectations. That's why we offer a 7-day money-back guarantee on all new subscriptions.

1. 7-Day Money-Back Guarantee

We offer a full refund on your initial subscription purchase if you request it within 7 calendar days of your original purchase date. This guarantee applies to:

• All new subscriptions (Individual & Family plans).
• First-time customers only.
• Any subscription duration (1, 3, 6, or 12 months).

2. Eligibility for Refund

To be eligible for a refund under our 7-day money-back guarantee, you must meet the following conditions:

• You are a first-time customer making your initial purchase.
• Your refund request is submitted within 7 calendar days of the purchase date.
• You have not violated our Terms & Conditions or Acceptable Use Policy.
• Your account has not been terminated due to fraudulent activity or abuse.
• You have not previously received a refund from BlueStream IPTV.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• After 7 days: Refund requests submitted after the 7-day guarantee period has expired.
• Renewal payments: Refunds are not available for subscription renewals (only initial purchases qualify).
• Partial refunds: We do not offer partial refunds for unused portions of a subscription.
• Violation of terms: Accounts terminated due to violations of our Terms & Conditions or Acceptable Use Policy.
• Account sharing: If we detect that you have shared your account credentials with others outside your household.
• Fraudulent activity: If we suspect fraudulent or illegal activity associated with your account.
• Excessive usage: If usage patterns indicate abuse of the service.
• Network issues: Refunds are not provided for issues caused by your internet service provider or local network.

4. How to Request a Refund

Requesting a refund is simple. Just follow these steps:

4.1 Information to Include

To help us process your refund quickly, please include the following information in your email:

• Your full name.
• The email address associated with your BlueStream IPTV account.
• Your order number or transaction ID (if available).
• Date of purchase.
• Reason for your refund request (optional, but helpful for improving our service).

5. Refund Processing Time

Once your refund request is approved, please allow 5-10 business days for the refund to appear on your original payment method. The exact time may vary depending on your bank or payment provider.

• Credit/Debit Card: 5-10 business days.
• PayPal: 3-5 business days.
• Other Payment Methods: 5-10 business days.

You will receive a confirmation email once your refund has been processed.

6. Cancellation vs. Refund

Please note that cancellation and refund are two different things:

• Cancellation: Stops your subscription from renewing. You will continue to have access to the service until the end of your current billing period. No refund is issued for the remaining time.
• Refund: Returns your payment for the subscription. Your access to the service will be terminated immediately upon refund approval.

If you wish to cancel your subscription without requesting a refund, please contact our support team. Your service will remain active until the end of your current billing cycle.

7. Chargebacks & Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or payment provider. Chargebacks can result in:

• Immediate termination of your account.
• Permanent ban from using our services in the future.
• Additional fees charged by your payment provider.

We are committed to resolving any issues amicably. Please reach out to our support team first, and we will do our best to resolve your concern.

8. Exceptions & Special Circumstances

In rare cases, we may consider refunds outside of our standard policy at our sole discretion. These may include:

• Extended service outages that significantly impact your experience.
• Technical issues that we are unable to resolve after reasonable troubleshooting.
• Duplicate charges or billing errors.

If you believe you have a special circumstance, please contact us with detailed information, and we will review your case individually.

9. How to Avoid Refund Issues

To ensure a smooth experience and avoid any refund-related issues, we recommend:

• Testing our service with a free trial (if available) before purchasing.
• Reading our Terms & Conditions and Privacy Policy carefully.
• Contacting our support team if you experience any technical issues.
• Not sharing your account credentials with others.
• Using a stable internet connection with sufficient speed.

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

By subscribing to BlueStream IPTV, you acknowledge that you have read and understood this Refund Policy.